Exchange service for Fieldbus diagnostic devices
Indeed there are only a few repairs necessary on our devices. The most influence on that fact has our careful developers. Contrary to some other manufacturers GEMAC appreciates on protection against outer influences. On open inputs, there are effortful protective circuits, which dissipate energy on the calculated manner and therefore effective protect the following electronics. The good examination performance at testing institutes tell us, this is worth the effort. Not only our big measuring devices are extensively certificated, also the small CANalarm has to show how to do it and stand the proof in extensive tests. You will find more information about that in the respective manual.
Despite all the care taken sometimes something fails and breaks, which is annoying, but happens. Within the first two years after purchasing we check, if the problem falls into warranty or not. In case of warranty, the service is, of course, free of charge for the customer.
If the case is no warranty, you don’t necessarily have to buy a new device. Our exchange service gets your device back into operation with a simple change of modules/components. This is quick and at a reasonable price because there is no time and money wasting fault tracing and repair.
The prices (plus VAT and shipping) for exchange service were defined on 2020-03-01 as follows:
|Device||Fee for exchange service||remark|
|CAN-Bus Tester 2||960,00 €||exchange service on module/components level|
|CANtouch||1.050,00 €||exchange service on module/components level|
|CANtouch battery exchange||200,00 €||batteries are wearing parts and are not covered by the warranty|
|CANobserver||400,00 €||exchange service on module /components level|
|CANalarm||price for a new device – 20%||basically there is only an exchange for a new device|
GEMAC reserves the right to reject the exchange service in special cases. Quoted prices are subject to change without notice and publication. The service fee for unjustified complaint is 60,00 € plus VAT.
Service offers canceled by the customer are charged with a fixed rate of 130,00 € plus VAT plus shipping cost. If the parts are disposed of, the fixed rate incurred plus VAT without shipping costs.
Exchanged parts always passing into the ownership of GEMAC. There is no possibility to get this parts at extra cost.
You get a free limited warranty of 6 months for exchanged modules and components.
To start the procedure please refer to our RMA form.
“End of Service” for CAN-Bus Tester 2 – variants
Due to procurement difficulties with certain spare parts, we can no longer offer repairs by replacing components (as described above) for the following devices. Please contact our support to get a special offer for a new device with more functionality and current software.
|GEMAC part number|
|PR-22512 – 00||Balluff DeviceNet Analyzer V2|
|PR-22520 – 00||Softing BC-200-CAN|
|PR-22521 – 00||Softing BC-200-CAN/DN|
Calibration of CANtouch and CAN-Bus Tester 2
The components in these two devices are dimensioned in such a way that calibration is normally not necessary. Calibration is not possible with CAN-Bus Tester 2. Here we offer to check the compliance with the limit values and the faultless function on your request.
In CANtouch, this function was installed at the request of many customers. The instrument indicates when the last calibration took place and also allows real recalibration at the factory.
|GEMAC part number||Fee for service||remark|
|600 – 060||220,00 €||Check CAN-Bus Tester 2 for compliance with the limit values and function test|
|PR-22580 – 92||88,00 €||Calibration of CANtouch|
|PR-22580 – 93||115,00 €||Calibration of CANtouch and certificate in PDF format|
Our exchange service gives you a quick, predictable and low-priced possibilty to put your device back into progress.