Exchan­ge ser­vice for Fiel­dbus dia­gnostic devices

Inde­ed the­re are only a few repairs necessa­ry on our devices. The most influ­ence on that fact has our care­ful deve­lo­pers. Con­tra­ry to some other manu­fac­tu­rers GEMAC appre­cia­tes on pro­tec­tion against outer influ­en­ces. On open inputs, the­re are effort­ful pro­tec­ti­ve cir­cuits, which dis­si­pa­te ener­gy on the cal­cu­la­ted man­ner and the­re­fo­re effec­ti­ve pro­tect the fol­lowing elec­tro­nics. The good exami­na­ti­on per­for­mance at tes­ting insti­tu­tes tell us, this is worth the effort. Not only our big mea­su­ring devices are exten­si­ve­ly cer­ti­fi­ca­ted, also the small CANalarm has to show how to do it and stand the pro­of in exten­si­ve tests. You will find more infor­ma­ti­on about that in the respec­ti­ve manual.

Des­pi­te all the care taken some­ti­mes some­thing fails and breaks, which is annoy­ing, but hap­pens. Wit­hin the first two years after purcha­sing we check, if the pro­blem falls into war­ran­ty or not. In case of war­ran­ty, the ser­vice is, of cour­se, free of char­ge for the customer.

If the case is no war­ran­ty, you don’t necessa­ri­ly have to buy a new device. Our exchan­ge ser­vice gets your device back into ope­ra­ti­on with a simp­le chan­ge of modules/​components. This is quick and at a rea­son­ab­le pri­ce becau­se the­re is no time and money was­ting fault tra­cing and repair.

The pri­ces (plus VAT and ship­ping) for exchan­ge ser­vice were defi­ned on 2020-03-01 as follows:

Device Fee for exchan­ge service remark
CAN-Bus Tes­ter 2 880,00 € exchan­ge ser­vice on module/​components level
CAN­touch 960,00 € exchan­ge ser­vice on module/​components level
CAN­ob­ser­ver 370,00 € exchan­ge ser­vice on modu­le /​com­pon­ents level
CANalarm pri­ce for a new device – 20% basi­cal­ly the­re is only an exchan­ge for a new device

GEMAC reser­ves the right to reject the exchan­ge ser­vice in spe­cial cases. Quo­ted pri­ces are sub­ject to chan­ge without noti­ce and publication.

Ser­vice offers can­ce­led by the cus­to­mer are char­ged with a fixed rate of 130,00 € plus VAT plus ship­ping cost. If the parts are dis­po­sed of, the fixed rate incur­red plus VAT without ship­ping costs.

Exch­an­ged parts always pas­sing into the owners­hip of GEMAC. The­re is no pos­si­bi­li­ty to get this parts at extra cost.

You get a free limi­ted war­ran­ty of 6 mon­ths for exch­an­ged modu­les and components.

To start the pro­ce­du­re plea­se refer to our RMA form.

End of Ser­vice” for CAN-Bus Tes­ter 2 – variants

Due to pro­cu­re­ment dif­fi­cul­ties with cer­tain spa­re parts, we can no lon­ger offer repairs by repla­cing com­pon­ents (as descri­bed abo­ve) for the fol­lowing devices. Plea­se con­ta­ct our sup­port to get a spe­cial offer for a new device with more func­tio­n­a­li­ty and cur­rent software.

sales desi­gna­ti­on

GEMAC part number 
PR-22512 – 00 Balluff Device­Net Ana­ly­zer V2
PR-22520 – 00 Sof­ting BC-200-CAN
PR-22521 – 00 Sof­ting BC-200-CAN/DN

Cali­bra­ti­on of CAN­touch and CAN-Bus Tes­ter 2

The com­pon­ents in the­se two devices are dimen­sio­ned in such a way that cali­bra­ti­on is nor­mal­ly not necessa­ry. Cali­bra­ti­on is not pos­si­ble with CAN-Bus Tes­ter 2. Here we offer to check the com­pli­an­ce with the limit values and the fault­less func­tion on your request.
In CAN­touch, this func­tion was instal­led at the request of many cus­to­mers. The instru­ment indi­ca­tes when the last cali­bra­ti­on took place and also allows real reca­li­bra­ti­on at the factory.

GEMAC part number Fee for service remark
600 – 006 200,00 € Check CAN-Bus Tes­ter 2 for com­pli­an­ce with the limit values and func­tion test
PR-22580 – 92 80,00 € Cali­bra­ti­on of CANtouch
PR-22580 – 93 105,00 € Cali­bra­ti­on of CAN­touch and cer­ti­fi­ca­te in PDF format

Dezem­ber 2016

Our exchan­ge ser­vice gives you a quick, pre­dic­ta­ble and low-pri­ced pos­si­bil­ty to put your device back into progress.