Exchan­ge ser­vice for fiel­dbus dia­gnostic devices

Inde­ed the­re are only few repairs necessa­ry on our devices. The most influ­ence on that fact have our care­ful deve­l­o­pers. Con­tra­ry to some other manu­fac­tu­rers GEMAC appre­cia­tes on pro­tec­tion against outer influ­en­ces. On open inputs the­re are effort­ful pro­tec­tive cir­cuits, which dis­si­pa­te ener­gy on cal­cu­la­ted man­ner and the­re­fo­re effec­tive pro­tect the fol­lo­wing elec­tro­nics. The good exami­na­ti­on per­for­mance at tes­ting insti­tu­tes tell us, this is worth the effort. Not only our big mea­su­ring devices are exten­si­ve­ly cer­ti­fi­ca­ted, also the small CANalarm has to show how to do it and stand the pro­of in exten­si­ve tests. You will find more infor­ma­ti­on about that in the respec­tive manual.

Despi­te all the care taken some­ti­mes some­thing fails and breaks, which is annoy­ing, but hap­pens. Wit­hin the first two years after purcha­sing we check, if the pro­blem falls into war­ran­ty or not. In case of war­ran­ty the ser­vice is of cour­se free of char­ge for the customer.

If the case is no war­ran­ty, you don’t necessa­ri­ly have to buy a new device. Our exchan­ge ser­vice gets your device back into ope­ra­ti­on with a simp­le chan­ge of modu­les /​com­pon­ents. This is quick and at a rea­son­ab­le pri­ce becau­se the­re is no time and money was­ting fault tra­cing and repair.

The pri­ces (plus VAT and ship­ping) for exchan­ge ser­vice were defi­ned on 2016 – 10-1 as follows :

Device Fee for exchan­ge service remark
CAN-Bus Tes­ter 2 835,00 € exchan­ge ser­vice on modul /​com­pon­ents level
CAN­touch 910,00 € exchan­ge ser­vice on modul /​com­pon­ents level
CAN­o­b­ser­ver 350,00 € exchan­ge ser­vice on modul /​com­pon­ents level
CANalarm pri­ce for new device – 20% basi­cal­ly the­re is only an exchan­ge to a new device

GEMAC reser­ves the right to reject the exchan­ge ser­vice in spe­cial cases. Quo­tet pri­ces are sub­ject to chan­ge without noti­ce and publication.

Ser­vice offers can­cel­led by the custo­mer are char­ged with a fixed rate of 130,00 € plus VAT plus ship­ping cost. If the parts are dis­po­sed, the fixed rate incur­red plus VAT without ship­ping costs.

Exch­an­ged parts always pas­sing into the ownership of GEMAC. The­re is no pos­si­bi­li­ty to get this parts at extra cost.

You get a free limi­ted war­ran­ty of 6 mon­ths for exch­an­ged moduls and components.

To start the pro­ce­du­re plea­se refer to our RMA form.

Dezem­ber 2016

Our exchan­ge ser­vice gives you a quick, pre­dic­ta­ble and low-pri­ced pos­si­bil­ty to put your device back into progress.

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