Exchange service for fieldbus diagnostic devices
Indeed there are only few repairs necessary on our devices. The most influence on that fact have our careful developers. Contrary to some other manufacturers GEMAC appreciates on protection against outer influences. On open inputs there are effortful protective circuits, which dissipate energy on calculated manner and therefore effective protect the following electronics. The good examination performance at testing institutes tell us, this is worth the effort. Not only our big measuring devices are extensively certificated, also the small CANalarm has to show how to do it and stand the proof in extensive tests. You will find more information about that in the respective manual.
Despite all the care taken sometimes something fails and breaks, which is annoying, but happens. Within the first two years after purchasing we check, if the problem falls into warranty or not. In case of warranty the service is of course free of charge for the customer.
If the case is no warranty, you don’t necessarily have to buy a new device. Our exchange service gets your device back into operation with a simple change of modules /components. This is quick and at a reasonable price because there is no time and money wasting fault tracing and repair.
The prices (plus VAT and shipping) for exchange service were defined on 2016 – 10-1 as follows :
|Device||Fee for exchange service||remark|
|CAN-Bus Tester 2||835,00 €||exchange service on modul /components level|
|CANtouch||910,00 €||exchange service on modul /components level|
|CANobserver||350,00 €||exchange service on modul /components level|
|CANalarm||price for new device – 20%||basically there is only an exchange to a new device|
GEMAC reserves the right to reject the exchange service in special cases. Quotet prices are subject to change without notice and publication.
Service offers cancelled by the customer are charged with a fixed rate of 130,00 € plus VAT plus shipping cost. If the parts are disposed, the fixed rate incurred plus VAT without shipping costs.
Exchanged parts always passing into the ownership of GEMAC. There is no possibility to get this parts at extra cost.
You get a free limited warranty of 6 months for exchanged moduls and components.
To start the procedure please refer to our RMA form.